Portal Home > Knowledgebase > Tutorials / Guides > Apple iOS > PPTP (VPN) for Apple iOS

PPTP (VPN) for Apple iOS

This tutorial describes how to set up a PPTP tunnel between your Apple iOS device, be it an iPhone, iPod or iPad, and our proxy.sh tunnels. Configuration and test runs should be made from an unrestricted WiFi hotspot prior to using the VPN on mobile broadband networks. Mobile broadband carriers might block VPN traffic on their networks, thus making it hard to debug dysfunctional configurations.

To begin setting up a new VPN connection press the Home button to display the Home Screen and select the Settings app. To begin setting up a new VPN connection press the Home button to display the Home Screen and select the Settings app.

Scroll down to the General settings and select them.

In the General settings, select Network.

To be sure to not use your mobile broadband carrier while setting up the VPN connection for the first time, you might want to turn off Cellular Data here. Continue by selecting VPN.

Chose to Add VPN Configuration… from the VPN settings.

Switch to the PPTP tab. Enter proxy.sh as a Description. The Server to connect to is the PPTP IP given in your welcome email or your product details. Also enter your VPN username in the Account field. Make sure to have Send All Traffic turned on. Turn off Proxy settings. Finally, select Encryption Level. A further submenu gets displayed.

If you chose to not turn off the proxy settings here, but instead switch to Manual, you can configure our Proxy here. This lets Safari make use of an anonymizing proxy via the VPN. This proxy can only be reached when connected to the VPN.

Set the Encryption Level to Maximum. Get back to the PPTP configuration by selecting the Add Configuration navigation bar button.

Back in the PPTP configuration table verify that the Encryption Level is now set to Maximum. Save these settings. You will return to the VPN settings.

Check the custom configuration for Proxy.sh and switch on VPN.

A Status line displays connection state and finally shows the connection time. While the VPN connection is active, a status icon is placed in the Status Bar. Select the Status line to show status information.

The currently used Server with its Full Qualified Domain Name and its IP address is shown, as well as the Connect Time. For debugging purposes it might also be useful to look up the VPN assigned IP address here. Leave the Status display by selecting the VPN navigation bar button.

The Settings application can now be closed.

To manually turn the VPN on or off once it is configured, open the Settings application from your Home Screen. The default VPN configuration is available here as a shortcut.

After a certain time has elapsed without any traffic going through the tunnel, the VPN connection will get turned off and needs to be manually restarted again. For PPTP on the iPhone, reconnecting does not work automatically and cannot be configured to be activated when accessing certain networks.

NB: If you encounter difficulties to connect with PPTP, please try to switch to OpenVPN. OpenVPN is more reliable, more secure and more flexible. OpenVPN also allows you to try various ports, including 'discreet' ones such as TCP 443. Below, you will find an aggregate of useful guides and articles that will help you troubleshoot your problems, should you have any.

Guide for setting up OpenVPN with default client on Apple iOS.
I cannot find the .ovpn and .crt files necessary for OpenVPN. Where are they?
No matter how hard I try, I cannot succesfully connect to OpenVPN.
I can't access any website through my browser while connected to VPN.
I am connected to the VPN but my IP is not yet hidden. Help!
I am having some kind of other problem. Where can I find some help?
How can I find the local log files of my VPN client?

If you still cannot connect successfully, please open a support ticket and include either a copy of your logs or a screenshot of your configuration and encountered errors. Logs can usually be found in software menus or settings, as well as their directories of installation (.log or .txt files). If you do not include a log or a screenshot, it will be hard for us to help you resolve the issues you have with connecting to our network.