OpenVPN for Windows 10 (Default)
Launch the downloaded installer and click on "Next".
Then, confirm the software installation by clicking on "Install" and input your administrator password if necessary.
Once the installation is done, check "Launch OpenVPN Client" and click on "Finish".
You will see the OpenVPN Client window. Click on the "+" shown at the right of "Connection Profiles" to open the configuration importer.
Select "Local file" and click on "Import".
At this point, download the OpenVPN configuration files using the download links shown in your welcome email and/or in your panel's product details (or you can use our configuration files generator). Unzip all the content into a new directory. Then select the appropriate configuration file depending your needs (location, UDP/TCP, operating system). The configuration should be successfully imported into the software. Make sure you select "Completely trust this profile" and click on "Save".
Then, in the client main view, click on the newly created connection profile.
Enter your VPN username and password as per given in your welcome email or panel's product details. Click "Login".
You will then be assigned a new IP Address to hide your real identity.
After the connection has been established, the client should show statistics.
That's it, you're all set.
NB1: If you go to "Settings" in the OpenVPN Client, you should be able to make sure that your client starts automatically as Windows does and that it connects automatically to the proxy.sh OpenVPN profile.
NB2: If you see "OpenVPN exit" and that your logs are completely empty, this is probable that you haven't installed the TAP driver for Windows 8. Please have a look at this complete article to learn more about the situation.
NB3: If you encounter difficulties to connect with OpenVPN, please try to connect to other servers or try alternative ports, especially more "discreet" ones such as TCP 443 or TCP 80. Please also make sure that the port you are connecting through is fully opened in your firewall/router/network. Below, you will find an aggregate of useful guides and articles that will help you troubleshoot your problems, should you have any.
Guide for setting up Safejumper (OpenVPN) on Windows 10.
I cannot find the .ovpn and .crt files necessary for OpenVPN. Where are they?
No matter how hard I try, I cannot succesfully connect to OpenVPN.
I can't access any website through my browser while connected to VPN.
I am connected to the VPN but my IP is not yet hidden. Help!
I am having some kind of other problem. Where can I find some help?
How can I find the local log files of my VPN client?
If you still cannot connect successfully, please open a support ticket and include either a copy of your logs or a screenshot of your configuration and encountered errors. Logs can usually be found in software menus or settings, as well as their directories of installation (.log or .txt files). If you do not include a log or a screenshot, it will be hard for us to help you resolve the issues you have with connecting to our network.
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