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How can I find the local log files of my VPN client?

When you face a problem with our tunnels and you would like to get in touch with us to investigate your issue, it is important that you copy/paste your logs into the ticket. This will help us troubleshoot your problem in a quicker fashion than going through questions & answers. With this said, log files are not always available for users (built-in PPTP/L2TP clients often do not provide accessible logs). This article covers the cases in which you can retrieve a log file, and how you can do it concretely.

Safejumper on any OS

If you use Safejumper to connect to our tunnels, you can easily find the logs among the software options. On desktop, logs are usually available via "Logs" entry in the tray menu. On mobile, logs are accessible via the "Logs" tab. The most important log type for us is the OpenVPN process, but a copy of both the application logs and the OpenVPN process logs will increase chances of finding a prompt solution.

Third-party OpenVPN clients

Most of times, third-party OpenVPN clients do provide logs either via the software options or via a directory where it stores logs in the form of .log files. You should consult the documentation of the client you are using. For default OpenVPN GUI, the logs are usually available in the logs directory of your OpenVPN program files. For Tunnelblick, logs are available in the "VPN Details" entry in the tray menu. For Viscosity, logs are available in statistics window, if you click on the symbol that resembles to logs. For Linux OpenVPN client, it is usually in /etc/openvpn.

Built-in OpenVPN clients

Some operating systems such as Linux Ubuntu offer built-in OpenVPN clients and the logs are usually accessible around the same section as the OpenVPN tunnel configuration.

DD-WRT routers

To get log information from your DD-WRT router, please go to the "Commands" page and run the following commands:

iptables -L -n -v
iptables -t nat -L -n -v
ifconfig
route -n

Also, enable "Syslogd" under "Services/Services" and enter "cat /tmp/var/log/messages" in the "Commands" page.

If you're experiencing any issues with your DD-WRT configuration and you're asking for help, you should include this logs.
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