We at Proxy.sh highly value our customers' satisfaction, and we understand we are unable to meet everyone's expectations, especially when it comes to convenience of use or 24/7 reliability with some high-end encryption stuff.
We always provided unconditional refunds when our customers paid us with PayPal. And when they paid us with something else, we encouraged them to claim a refund with our payment processor.
The only case we could not refund them was with pre-paid options or crypto-currencies such as Bitcoin. In that case, we were still willing to exchange any membership into a voucher worth the same value.
All this practice has now taken a more formal structure as we just updated our Refund Policy to reflect such an attitude.
You can now claim refunds on any of your orders, and we guarantee we will provide it as long as your payment method is itself compatible in doing so.
We won't just stop there, and we will also make sure that even if you cannot be technically refunded with the payment option you chose, we'll give you a fair value.
It's just 2016 at Proxy.sh and things keep getting better and clearer. Stay tuned!