Back in 2013, a pedophile used our network to harass a young girl. We were moved by the situation and we publicly confronted him. We also did not fail to our principles and we publicly let know our customers about the situation and the subsequent intervention we would take. The culprit did not come back for the period we monitored the affected server. We did not hear from authorities about the case.
TorrentFreak & Ars Technica made critical articles about us from this story. They failed to give us a right to answer and to cover how we responded to these critics, but we have much improved since then. Our ethical policy has been cleared out with the help of the EFF. And we are proud to be the one true VPN provider with the highest level of transparency, discretion and integrity. We set new standards.
Three years later, now in 2016, all the worries that TorrentFreak expressed have now been cleared out. And Ars Technica made a great cover about how we improved since then. We will always improve to the benefit of our users.